This article describes how to generate a technical support file on the Corsa Security Orchestrator (CSO). This file can be used by the Corsa Security support team to help troubleshoot issues that you may be experiencing.
The steps below require that the CSO Secure Shell (SSH) authorization is enabled for the predefined admin user. Please follow the instructions in this article to ensure SSH is enabled before proceeding with the steps below.
# Login to the CSO as the predefined admin user
# Generate the techsupport file on the CSO
# Run the following command
# Note that this file may take some time to generate
admin@<my-cso-ipaddress>:~$ sudo cso generate-techsupport-file
The tech_support file is /var/tmp/techsupport-yyyy-mm-dd-hh:mm:ss.tar.bz
# Copy the techsupport file from the CSO
# Run the following secure copy protocol (scp) command
scp admin@<my-cso-ipaddress>:/var/tmp/techsupport-yyyy-mm-ddh-hh:mm:ss.tar.bz2 .
After you generate and copy the file to your local storage, send it to the Corsa Security support team by attaching it to a support ticket.